Refund policy

Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, unopened, and in their original packaging
  • Returns must be initiated within 15 days of the purchase date
  • Items must be shipped back to us within 30 days of purchase date

Tamper-Evident Packaging Notice:
Some items are shipped in sealed bags with tamper-evident stickers. If this seal is broken, removed, or tampered with, we cannot accept the item for return. This helps us uphold product safety and quality for all customers.

Refund Options

After we receive and inspect your return, we’ll notify you of the outcome.

  • Approved returns will be refunded to your original payment method, minus a 10% restocking fee

How to Start a Return

Please email our support team at [email protected] with your order number and reason for the return. We’ll guide you through the next steps.

Return shipments should be sent to:

Southern Leisure Spas & Wellness
2001 E. Randol Mill Rd
Suite 117
Arlington, TX 76011

Shipping Your Return

You have two return shipping options:

1. Arrange Your Own Shipping
You're welcome to ship the item back using your preferred carrier. Be sure to package it securely.

2. Request a Prepaid Label
We can email you a prepaid return label. The cost of the return label will be deducted from your refund.

If your original order qualified for free shipping, the cost of that label will also be deducted from your refund.

The 10% restocking fee applies in either case.

Exceptions & Final Sale Items

We cannot accept returns for:

  • Items that have been used, opened, or damaged by the customer
  • Items marked FINAL SALE, including but not limited to:
    • Electrical parts (pumps, heaters, control panels, etc.)
    • Custom-sized or cut-to-length items
    • Spa covers ordered online and shipped to the customer

Mismatched Orders / Customer Errors

If a customer selects mismatched items or makes an error during checkout:

  • We will attempt to contact you via text message
  • If no response is received, we will email you two business days later
  • If still no reply, we will ship the order two business days after that

Once shipped, we will not correct customer errors until the original item(s) are returned to us. We do not cover return shipping in cases of customer error.

Please ensure your order includes a textable phone number so we can reach you if needed.

Policy Updates

This policy may change without prior notice. Please refer to this page for the latest version.

Questions?

We're here to help. Contact our team at [email protected] with any questions about returns, exchanges, or refunds.